EXCHANGE POLICY

At CLOTHIFI, we strive to ensure customer satisfaction. Items purchased from our online store can be exchanged at one of our outlets or via courier by contacting our Customer Service team.

Exchange Conditions:
Customers may request an exchange under the following conditions:

• The exchange request is made within 7 working days of receiving the item (via email, phone call, SMS, or WhatsApp).
• A valid reason for the exchange is provided in the request.
• The item is unused, unwashed, and in its original packaging with the price tag intact.
• The original invoice is included with the returned item.
• The item does not have any odors, stains, or signs of use.

Important Notes:

• Items purchased on sale are not eligible for exchange. If an item bought at a regular price later goes on sale, it will be exchanged at the sale price.
• CLOTHIFI reserves the right to accept or deny any exchange request at its sole discretion.
• Customers will be notified upon acceptance of the exchange request by our Customer Service team.
• This exchange policy is only applicable within Pakistan.

No Refund Policy:
CLOTHIFI follows a strict ‘No Refund’ policy. We do not offer cashback. The Exchange Policy applies only after the order has been placed, received, and payment has been processed.

Damages & Claims:
Customers may exchange damaged or incorrect items under the following conditions:

• The item has a manufacturing defect, incorrect size, or wrong item was delivered.
• The complaint is raised within 2 working days of receiving the parcel.
• The customer provides proof (photos) and the original invoice when reporting the issue via call, message, or email.
• Please allow up to one week for the processing of damage and claims.

International Orders:
At present, CLOTHIFI does not offer exchanges or returns for international orders.

However, in case of receiving a damaged or incorrect item, international customers may contact our Customer Service team for a credit note, discount, or refund. To ensure a smooth resolution, customers should take pictures of the package before and after opening it.

• Discrepancies must be reported within 7 days of receiving the order.
• CLOTHIFI is not liable for refunds or compensation if an order is refused at the time of delivery.
• We thoroughly investigate all claims and reserve the right to deny compensation in case of misuse.

For any further assistance, please contact our Customer Service team at [info@clothifi.com].